FAQ

Every Theo Lige watch is backed by a 2-year warranty against manufacturing defects, starting from the date of purchase. The warranty does not cover normal wear and tear, accidental damage, misuse, water damage beyond the watch's rated resistance, or repairs performed by unauthorized third parties.

Our support team is always here to help. For questions about your order, products, or anything else, contact us at support@theolige.com. We typically respond within 24-48 business hours.

You can enter your discount code during checkout in the "Discount Code" field. The discount will be applied automatically to your order total. Only one discount code can be used per order.

Yes. We ship to customers worldwide.

Our average delivery time is approximately 12 business days, depending on your location and local carrier conditions.

We process orders quickly to ensure fast delivery. If you need to modify or cancel your order, please contact support@theolige.com as soon as possible, and we'll do our best to assist you.

Please check your spam or junk folder first. If you still can't find the email, contact us at support@theolige.com and we'll help you locate it.

Once your order has been shipped, you'll receive a tracking email with a tracking number and link to follow your package in real time.

Yes. Tracking updates can occasionally take a few days to appear. If your tracking hasn't changed for an extended period, please contact our support team.

Please check with family members, neighbors, or your building's reception desk first. If you're still unable to locate the package, contact support@theolige.com and we'll investigate the issue.

You have 30 days from the date of delivery to request a return. The watch must be unworn and returned in its original condition, including all packaging and accessories.

Return shipping costs vary depending on your location. Our support team will provide detailed instructions during the return process.

We do not offer direct exchanges. If you'd like a different model, simply return your current order for a refund and place a new order.

Refunds are processed within 14 business days after we receive and inspect the returned item. In exceptional cases, processing may take up to 30 business days.

Please email support@theolige.com with your order number and clear photos of the issue. Our team will review your case and provide a solution as quickly as possible.

Theo Lige watches are crafted using carefully selected materials to ensure durability, comfort, and elegance. Full specifications can be found on each product page.

Yes. Water resistance varies by model. Please check the specific water-resistance rating listed on the product page before use.

• Avoid prolonged contact with chemicals, perfumes, and cleaning products.
• Clean regularly using a soft, dry cloth.
• Store your watch in a dry place when not in use.
• Avoid prolonged exposure to extreme temperatures.

Leather and mesh straps can be adjusted using their standard buckle or clasp. For metal bracelets that require link removal, we recommend visiting a local jeweler or watchmaker.

Quartz watch batteries typically last between 2 and 3 years, depending on usage.

We accept major credit and debit cards, PayPal, Apple Pay, and Google Pay.

No. You can complete your purchase as a guest without creating an account.

All prices are displayed in U.S. Dollars (USD). If you pay using another currency, your bank or payment provider will automatically handle the conversion.

Please contact support@theolige.com with your name and email address, and we'll help locate your order.

Yes. Every Theo Lige watch comes with a 2-year warranty against manufacturing defects.

The warranty covers manufacturing defects, movement malfunctions, and production-related issues. It does not cover normal wear and tear, accidental damage, or misuse.

Contact support@theolige.com and include photos or videos showing the issue. Our support team will review your case and provide the next steps.

Please contact support@theolige.com immediately, and we'll resolve the issue as quickly as possible.

Store your watch in a dry place when not in use, avoid extreme temperatures, and clean it regularly with a soft cloth. For metal bracelet adjustments, visit a local jeweler or contact our support team for guidance.